Shipping policy

Shipping Policy

INMOST SHIPPING POLICY

At INMOST, we are dedicated to providing a seamless and reliable shopping experience. Please review our shipping guidelines below to understand how we process and deliver your solution wear.

1. Order Processing & Timeline

  • Processing Time: All orders are processed within 1–2 business days (excluding weekends and public holidays) after you receive your order confirmation email.

  • Shipping Notification: You will receive a secondary notification once your package has been handed over to our logistics partners.

  • Delivery Attempts: Our logistics partners will make up to 3 (three) attempts to deliver your order to the designated address.

  • Failed Delivery: If the third attempt is unsuccessful, we reserve the right to cancel the order. In such cases, shipping charges may be deducted from any subsequent refunds.

2. Shipping Rates & Delivery Estimates

We believe in transparent and accessible shipping for all our customers across India.

  • Standard Shipping: FREE on all orders.

  • Estimated Delivery: 3–5 business days from the date of shipment.

  • Cash on Delivery (COD): Available for most orders

3. Order Tracking

Stay updated on your package’s journey:

  • Tracking Link: Once shipped, a tracking link will be sent to you via Email and WhatsApp.

  • Activation: Please allow up to 48 hours for the tracking information to update on the carrier's portal.

4. Delivery Restrictions & Locations

  • Origin: All orders are dispatched from our central facility in New Delhi.

  • Coverage: We deliver to all pin codes within India.

  • Remote Areas: While we strive for speed, deliveries to remote or regional areas may take slightly longer than the standard 3–5 day window.

5. Returns & Hygiene Protocol

Due to the intimate nature of our products—including the Angel Wings Bra and Nipple Covers—and for the safety of all our customers, we maintain a strict hygiene policy.

  • Final Sale: We do not accept returns or exchanges for hygiene reasons unless the product is defective or incorrect.

  • Eligibility: Returns or exchanges are only accepted if:

    • The product is delivered in a physically damaged condition.

    • There are missing items from your package.

    • An incorrect order was delivered.

  • Reporting Window: Issues must be reported within 5 days of delivery.

  • Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.

  • Exclusions: Items purchased during a Sale or via Discount Offers are considered Final Sale and are not eligible for return.

6. Refund & Exchange Process

  • Verification: To report damage, please email support@inmost.in with your order number and clear photo/video evidence.

  • Quality Check: All returned items undergo a mandatory Quality Check (QC) before a refund or exchange is authorized.

  • Refund Timeline: Approved refunds are credited to the original payment method within 15 business days.

Customer Support

Our team is here to help you from Monday to Saturday, 10 AM – 6 PM IST.

  • Email: support@inmost.in

  • Mobile: +91 8595997117

  • Address: INMOST Z-33, Okhla Industrial Area, Phase - 2, New Delhi, Delhi 110020, India